LEGAL TERMS
1. What is FIVO AI?
The entity FIVO AI, S.L provides the service offered by the FIVO AI platform (hereinafter, the "service"). The Terms of Sale (hereinafter, the "Terms") described on this website are intended to establish the conditions of sale for the provision and use of FIVO AI (hereinafter, FIVO AI or the "platform").
Before subscribing to any of the offers presented on our website, the Client must declare that they have read the Legal Terms that apply to our service and that they have had sufficient time to review and analyze them, ensuring that they meet their needs.
Any subscription to this service will imply the Client's ACCEPTANCE AND AGREEMENT, without reservations or limitations to these Terms.
The entity FIVO AI, S.L, which developed the FIVO AI tool, is located at Carrer Roc dels Escolls, No. 9, Subterrani 3, Andorra la Vella (Principality of Andorra) and registered in the Register of Commercial Companies of the Principality of Andorra with registration number 25420, with a share capital of 3,000 euros, accessible through the website https://www.fivo.ai (hereinafter, the "platform").
The purpose of this platform is to act as "your own AI brain", which is constantly evolving, as it LISTENS, LEARNS and REMEMBERS everything it absorbs, transcribing the content of each meeting and conversation with clarity and productivity, in order to improve the user experience.
You can contact us at any time through the following email address [email protected] and obtain more information about the content of these LEGAL TERMS.
2. What is the purpose of these Legal Terms?
The trust you place in FIVO AI is our PRIORITY. That is why we do everything possible to ensure that you can maintain this "trust" in your daily life.
The Legal Terms (hereinafter, the "Terms") will apply to all our services and are intended to establish the rules you must follow when browsing the FIVO.AI website (hereinafter, the "Website").
Before subscribing to any of the offers provided on this website, it is important that you declare that you have read these Legal Terms and that they are applicable to the service we will provide from FIVO AI, having reviewed and analyzed all of this.
3. Who can accept the Legal Terms and how?
Any use of this service will automatically imply acceptance, without reservations, of the Legal Terms detailed in this section. You must also accept these Terms when you register on the platform through the FIVO.AI website.
The service is accessible to all persons who have full legal capacity to accept and comply with the Legal Terms. If you do not meet this condition, you may only access the service with the consent of your legal representative. Acceptance must be total and unconditional. Any conditional acceptance will be considered null and void.
If you do not agree to be bound by these Legal Terms, you will not be able to use this service, and therefore, this platform.
4. What conditions must you meet to open an account on FIVO AI?
Registering your account will trigger the creation of an account in your name (email), giving you access to the platform so you can use this service.
To create an account on our platform, you must be a natural person, of legal age, with full legal capacity to enter into commitments under these Legal Terms.
Your account is strictly personal. Therefore, you commit to providing the identification data necessary to create your account in a personal, correct, accurate and truthful manner. You must also inform us of any changes to the information required for the normal use of the platform.
You can create an account by logging in to the website with an email + password, or by accessing through Google, Microsoft or Apple.
You are responsible for maintaining the confidentiality of your login information. Any access to the platform with your login information (email account + password or linked through Google, Microsoft or Apple) will be considered as performed by you. If another user has used your email account, please contact us immediately at [email protected].
You also commit to using this service personally, not allowing a third party to use it on your behalf and with your credentials.
5. What are the contractual documents governing the relationship between YOU and FIVO AI?
The commercial relationship between FIVO AI and you will be governed by all communications that have been maintained between the parties, that is, the communications, files, contracts, order forms and invoices that may be presented as evidence, and that have arisen from the contractual relationship of both parties.
Unless proven otherwise, the data recorded by our systems constitutes proof of all exchanges of information between us and you, as a Client.
6. When do the Legal Terms come into effect?
The Legal Terms will come into effect from the moment you browse our website and when you subscribe to our service to use the platform. The duration of the commercial relationship between the parties will be specified at the time of subscribing the contract.
The service may be offered through a fixed-term or indefinite subscription. You can cancel your subscription at any time by deleting your account directly through the platform. This cancellation will take effect automatically, preventing you from accessing the platform.
The subscription plans offered by FIVO AI are as follows:
- Free Plan
- Pro Plan
- Business Plan
- Enterprise Plan
Each plan may be contracted, as indicated on the platform, on a monthly or annual payment basis, whose features, functionalities, usage limits and prices are detailed and permanently updated on the platform itself.
In all cases, FIVO AI reserves the right to cancel your subscription no later than one month before your subscription ends.
7. What rules apply to "Intellectual Property"?
FIVO AI is the exclusive owner of all Intellectual Property rights related to trademarks, the service and its contents (including logos, domain names, designs, texts, sounds, drawings, databases, graphic charter, privacy policy, cookie policy, etc.), our know-how and any other element that may be used on the website and on the platform.
We are also the exclusive owners of all licenses applicable to the general structure of the website and the platform, such as the software used to operate it, the algorithms that have been developed and the APIs used in this regard.
The relationship between FIVO AI and you will not imply at any time that we grant you any license or right to use any of the elements of the website and the platform, nor does this constitute a transfer of the Property Rights of this service.
Therefore, you will only be granted a non-exclusive, universal and unlimited license to use, modify and reproduce the service, for strictly professional purposes, and only within the scope of the activities provided by this platform.
Finally, you are prohibited (without prior written authorization) from translating, communicating, marketing or transferring this service (in whole or in part) free of charge or in exchange for payment, to a third party, even within your own group of companies (if applicable).
Any unauthorized translation, transfer, communication or commercialization of this service by FIVO will be prohibited and will constitute a contractual breach, as well as a possible punishable infringement.
The FIVO AI website and platform may also mention, for various reasons, other logos, trademarks or registered trademarks belonging to us or to third parties and protected by Industrial Property Law. Any use of these elements that is not expressly authorized will constitute counterfeiting.
8. What rules govern hypertext links?
This website may contain hypertext links to other websites or third-party websites. We inform you that we are not responsible for the offers, actions, content, products, services or other elements available through these links.
Furthermore, we would appreciate it if you inform us in advance of any hypertext link present on this website that allows access to a third-party website offering content that is contrary to law or morality.
9. How will the services we provide be billed?
Payment for the platform license may be made either by credit/debit card through the payment platform established by FIVO AI, or through the issuance of an invoice in the name of the company making the purchase, when a significant volume of licenses is to be acquired.
Unless otherwise agreed, invoices will be paid immediately from the date of the invoice, by direct debit. The direct debit will be carried out by the payment service provider specified on this platform, and your bank details will be kept exclusively for these purposes.
FIVO AI will not, under any circumstances, store your bank details. Furthermore, you hereby certify that you have obtained the necessary authorizations to use the selected payment method and that you commit to taking the appropriate measures necessary to ensure that the amount can be debited automatically.
The cost of the service will be paid and charged on the same day of the subscription and on each renewal on the determined date.
The prices of the services provided are indicated in euros and will include all applicable duties and taxes. The service will be invoiced before the provision of the monthly or annual subscription, as applicable.
FIVO AI reserves the right to modify the price of the service at any time, understanding that the new price will only apply to quotes made after the new price comes into effect. You will be informed about this.
In case of disagreement about part of an invoice, you must pay without delay the undisputed part of the invoice in dispute.
10. What are the consequences of late or non-payment for the subscribed service?
Any delay in payment of the subscribed service by the Client may result in its immediate suspension, without prior notice or compensation, until the situation has been regularized with us.
In case of non-payment of outstanding invoices, FIVO AI reserves the right to suspend the service, as well as the Client's personal accounts, without compensation of any kind.
In the absence of regularization by the Client, FIVO AI reserves the right to take any necessary measures to protect its interests, with the Client assuming all costs incurred.
11. Can the account be suspended or deactivated?
FIVO AI may limit, restrict, suspend or cancel all or part of your account at any time, without prior notice, in case of breach of your duties and obligations established in this section or in the subscribed contract. Your IP address may be used to identify you in order to comply with these Legal Terms.
Any closure of your account will result in the permanent deletion of the information communicated to us when you opened or updated your account, all documents stored on the platform, as well as any document or content you may have published, uploaded or made available on the platform.
Therefore, we recommend that you save all documents, information and other elements stored on the platform on your own computer or device. However, we reserve the right to store documents and information extracted from calls and meetings for a reasonable period of time.
In case you close your account with us on your own initiative, no refund, total or partial, of the sums already paid will be made.
12. What are the obligations and responsibilities of FIVO AI towards its Clients?
Our website and, therefore, our platform are designed to provide you with all the information you need about our services and about the FIVO AI platform. However, due to the nature of the Internet, this 24/7 availability cannot always be guaranteed.
Therefore, FIVO AI is not responsible for any direct, indirect, incidental or consequential damage that may occur when using this platform. Furthermore, your access to this service may be suspended or limited at any time for maintenance, improvement, addition of new functionalities, etc. In this case, we will strive to limit the duration of these interruptions.
We are also not responsible for errors, lack of availability or interruptions that may occur on the website or on the platform, nor are we responsible for possible computer hacking, errors or viruses that may be installed on your device and could affect the provision of this service.
FIVO AI will not be responsible for possible delays or impossibilities for you to fulfill your obligations with your own clients, if the delay or impossibility has been caused by a reason beyond our entity's control.
In all cases, it is expressly agreed that FIVO AI is subject to an obligation of means for the provision of this service, with the Client accepting that FIVO AI can only be held liable in case of a "verified fault", understanding that this liability would only apply to direct and foreseeable damages (not to indirect damages), and that FIVO AI is not responsible for commercial losses that were not foreseeable ("Indirect Damages").
"Indirect Damages" include loss of data, time, profits, sales, margins, orders, clients, operations, revenues, commercial actions or damage to brand image, expected results, actions of third parties and, in general, any commercial disruption of any kind.
13. In what languages is the platform available?
The website and the platform are written in English, Spanish, French, German and Portuguese. In case of discrepancy or divergence of interpretation between the different language versions, the English version shall prevail.
14. What can render these Legal Terms void?
The invalidity of any of the clauses of this document will not imply the invalidity of the Legal Terms, and the remaining clauses will continue to have effect.
15. Can you as a Client waive the Legal Terms?
The temporary or permanent non-application of one or more clauses of these Legal Terms will not imply that you can waive the right to enforce these clauses.
16. Can these Legal Terms be modified?
FIVO AI reserves the right to modify the Legal Terms at any time and without prior notice to its Clients. Therefore, we recommend that you check them regularly to see if they have changed.
If you need to CONTACT US, you can do so through the following email address [email protected] and we will attend to you as soon as possible.