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FIVO AI, S.L. - TERMS OF SERVICE

Welcome to Fivo AI! These Terms of Service (Terms) govern your access to and use of the web-based and software services provided by Fivo AI, S.L. (Fivo, we, or us). By accessing or using our services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you may not access or use our services.

If you have any questions about these Terms, please contact us at info@fivo.ai.

1. Eligibility

You must be at least 18 years old to use our services. By using Fivo, you confirm that you meet this requirement. If you are accessing Fivo on behalf of a company or organization, you represent and warrant that you are authorized to accept these Terms on its behalf.

2. User Accounts

To access some features of Fivo, you must create an account. You agree to provide accurate, current information and to maintain the confidentiality of your account credentials. You are responsible for all activity under your account.

3. Use of the Services

Fivo provides AI-powered tools that automatically join virtual meetings, transcribe conversations, generate summaries, extract tasks, and provide context-aware assistance through chat interfaces. You grant us the right to process the content of your meetings solely for the purpose of providing, maintaining, and improving our services.

You retain ownership of any content you provide (User Content), but grant Fivo a limited, non-exclusive license to use it for the operation of our platform.

4. Acceptable Use

You agree not to:

  • Violate any law or third-party rights
  • Interfere with or disrupt our service
  • Upload malicious software or unauthorized data
  • Use Fivo for surveillance, harassment, or any unethical purposes

Fivo reserves the right to suspend or terminate access for conduct that violates these Terms or harms other users or our platform.

5. Subscription Terms

Some features of Fivo are paid. By subscribing, you agree to our pricing, payment, and renewal terms as displayed at the time of purchase. All charges are non-refundable unless required by law.

6. Intellectual Property

All intellectual property related to Fivo, including but not limited to our software, design, trademarks, and logos, is owned by Fivo AI, S.L. or its licensors. These Terms do not grant you any rights to use our branding without permission.

7. Third-Party Integrations

Fivo integrates with tools such as Google Calendar, Zoom, Microsoft Teams, Notion, and others. You acknowledge that:

  • We only access third-party data with your consent via OAuth or similar mechanisms
  • Third-party services are governed by their own terms
  • Fivo is not responsible for failures or changes in third-party APIs

8. Privacy and Data Use

We take data privacy seriously. For full details, see our Privacy Policy. In summary:

  • We process your data only to deliver our services
  • We do not sell your data to third parties
  • You may request access or deletion of your data at any time

If you integrate Google services, our data use complies with Google’s API Services User Data Policy and Limited Use requirements.

9. Cookie Policy

Fivo uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage, and improve our services.

What are cookies?

Cookies are small text files placed on your device to store data that can be retrieved later. They help us remember your preferences and understand how you interact with our site.

Types of cookies we use:

  • Essential cookies: Required for the platform to function correctly (e.g., authentication, session cookies).
  • Analytics cookies: Required for the platform to function correctly (e.g., authentication, session cookies).
  • Functional cookies: Remember your preferences and settings (e.g., language or layout choices).

Managing cookies::

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may impact the functionality of the site.

For more information, consult our Cookie Notice or contact us at info@fivo.ai.

10. Disclaimer of Warranties

Fivo is provided (as is) and (as available). We make no warranties, express or implied, about the reliability or performance of our services. You use Fivo at your own risk.

11. Limitation of Liability

To the fullest extent permitted by law, Fivo AI, S.L. shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the service.

12. Indemnification

You agree to indemnify and hold harmless Fivo AI, S.L. from any claims, losses, or damages resulting from your violation of these Terms or misuse of the services.

13. Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms. You may also cancel your subscription and delete your account at any time.

14. Governing Law

These Terms are governed by the laws of the Principality of Andorra. Any disputes will be resolved in the courts of Andorra la Vella, unless otherwise required by applicable law.

15. Changes to These Terms

We may update these Terms from time to time. If changes are material, we will notify you by email or through our platform. Continued use of Fivo after changes means you accept the updated Terms.

16. Contact

  • Fivo AI, S.L.

  • Carrer Roc dels Escolls 9, AD500 Andorra la Vella, Andorra

  • Email: info@fivo.ai